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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

steven Burroughs

November 2, 2023

5  out of  5 rating by steven Burroughs
"Tim is great. When ever I have a problem he responds quickly to resolve it."

Vincy Marie Murgillo

November 1, 2023

5  out of  5 rating by Vincy Marie Murgillo
"Tim has been our family's insurance advisor for over 15 years! He is so quick to respond to any problems or questions we have regarding our home and auto insurance, especially when we've found ourselves needing help!"

Steve Vandekken

July 11, 2023

5  out of  5 rating by Steve Vandekken
"10 stars!!! Tim has helped me and guided me with home owners, life insurance, car insurance etc for over 20 years!!! This June we lost an older vehicle that meant a lot to me and my family, it was my mothers that she gave us when she passed away with cancer. Tim and State Farm claims made it so smooth and I had to do next to nothing!!! Also in July of 2018 my house got crushed with flooding and sewage problems and yet again tim and the State Farm family not only got it fixed really quick but they made sure my wife and 4 kids all had a hotel to stay in that we chose and it went so smoothly it felt like a mini vacation instead of house issues.. thank you so much tim!!!! I recommend Tim Chatterton State Farm to everyone!!! With Love the vandekken family"

Candy Hutchison

March 1, 2023

5  out of  5 rating by Candy Hutchison
"Absolutely a pleasure to talk with Tim. Tim has a wonderful personality and a easy way to explain getting insurance. No pressure from him at all."

Cassidy A

February 9, 2023

5  out of  5 rating by Cassidy A
"Tim is fantastic! Quick, knowledgeable and has great communication. Gets documents back to us immediately!!"

Ryan C

January 31, 2023

5  out of  5 rating by Ryan C
"I’ve had a few different agents for the past 10 years between home and auto and Tim has by far been the most professional and helpful that I’ve had. Always able to answer any question or concern I have and go above and beyond to meet my needs. Couldn’t recommend him enough."

Kenneth pike

January 24, 2023

5  out of  5 rating by Kenneth pike
"Called the office to make a Payment for my mom. It was quick and I also got a complimentary call the following day to ensure the payment was received. Great job by Tim and his team."

Sabrina Scheck

January 11, 2023

5  out of  5 rating by Sabrina Scheck
"I've been with state farm as long as I remember. Tim from Brockport is the best! Very personalized service never had an issue filing a claim and a super accessible app for convenience! Thanks Tim!"

Shera Ghotra

December 21, 2022

5  out of  5 rating by Shera Ghotra
"Tim Is nice guy get me my car insurance within 5 minutes nice speak to him"

Casey Reichhart

December 10, 2022

5  out of  5 rating by Casey Reichhart
"There's a reason when I needed my first home and auto insurance my mom told me to look no further than Tim! Not only is he knowledgeable and helpful, he's funny and kind. You can tell Tim really cares about you as a person. 10/10 would recommend!"

denise ianello

October 28, 2022

5  out of  5 rating by denise ianello
"tim is the best agent. he's always willing to help no matter the time. he's fast and extremely reliable! i always recommend tim!"

Gloria Gilman

October 19, 2022

5  out of  5 rating by Gloria Gilman
"Very professional will go the extra mile for his customers and treats you like family !😊"

Kathy Lusk

October 16, 2022

5  out of  5 rating by Kathy Lusk
"Tim Chatterton is the most helpful Insurance Agent I've ever worked with. He is prompt at returning phone calls and texts and always answers my questions. I would recommend him and State Farm anytime!"

Miguel P

October 12, 2022

5  out of  5 rating by Miguel P
"Tim has been the best insurance agent I’ve had. He’s always responsive, answers all of my questions. Making vehicle changes or policy changes are done with no issues with Tim. I’ve referred a couple of people to Tim, and will continue doing so! Thanks Tim!"

Samantha Spagnola

October 12, 2022

5  out of  5 rating by Samantha Spagnola
"Tim helped me with my homeowners insurance! He was very responsive and answered all the questions or concerns I had. I would recommend him to any friends or colleagues!"


October 11, 2022

5  out of  5 rating by Emily
"Me and my family have been with Tim for years, he’s always available and easy to talk to. Tim’s got a good personality which makes holding a conversation with him easy instead of awkward. Would highly recommend 👍"

Michelle Valle

September 30, 2022

5  out of  5 rating by Michelle Valle
"Shopping for car insurance is hard and can be very confusing. I thought I made a final decision with my car insurance with another company until I got a call from Tim at State Farm and boy am I glad he did! Tim was incredibly thorough and helped me chose the right coverage based on the type of driver I am. It's not about having top of the line coverage, it's having top notch coverage based on your needs and he did just that at an incredible rate!! I'm extremely confident and secure with my policy and not only that, I'm understanding of it too! Not every agent takes the time to make sure you understand what you're getting and I'm happy that I have Tim to be that guy! Highly recommend if anyone is in the market for shopping new auto or homeowners insurance! Thanks so much!!"

Christine Plumeri

August 17, 2022

5  out of  5 rating by Christine Plumeri
"I’ve been with Tim Chatterton’s State Farm insurance for 30 years. He and his staff are knowledgeable, prompt and wonderful!"

Jennifer Billington

July 28, 2022

5  out of  5 rating by Jennifer Billington
"He’s a very good insurance agent and very helpful and always able to get a hold of him. I have been using him for many years and I would never go elsewhere. He’s the best! Thanks Tim!"

Wanda Coon

June 30, 2022

5  out of  5 rating by Wanda Coon
"Tim is great to work with! Always gets back to us in a timely fashion!!"


May 27, 2022

5  out of  5 rating by smedleysmoot
"Tim Chatterton is friendly, always reachable, answers all of my questions, he explained the facets of the coverage and made sure I was appropriately covered. I have never experienced any other insurance agent who was truly interested and provided for my needs. AAAA+ keep it up."

FlutterPie 519

May 13, 2022

5  out of  5 rating by FlutterPie 519
"Tim has always been so helpful always a phone call away when I need help . He's very personable and accommodating. Very pleased with my service with state farm and Tim as my agent."

sean clemens

April 18, 2022

5  out of  5 rating by sean clemens
"Always helpful"

nichole moore

March 24, 2022

5  out of  5 rating by nichole moore
"My husband and I have been with this group for 11 years! Tim and his team are always so helpful and professional!!"

Sarah marrie

March 18, 2022

5  out of  5 rating by Sarah marrie
"Tim always goes above and beyond!!!! And is the nicest person ever!!!!"