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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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John Gifford

March 21, 2025

5  out of  5
rating by John Gifford
"Tim always goes up and beyond I've never go to a different insurance"
We responded:
"Thanks for the review, John. If you need any more help with your home or auto insurance please reach out."
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Megan Wawrzynski

March 17, 2025

5  out of  5
rating by Megan Wawrzynski
"Always on top of everything and gives you the best deal he can!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Dianne Sigler

March 14, 2025

5  out of  5
rating by Dianne Sigler
"Tim has been our Agent for MANY years! He has treated us like family from the beginning! Always there for us day and night and making sure we have three best rate and coverage! When we had a flood and needed him he was there helping us throughout the process! Thank you Tim for always taking care of us!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our office. If you ever have any questions or need assistance, you know we are here for you!"
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Bill Edwards

February 25, 2025

5  out of  5
rating by Bill Edwards
"Tim always answers my questions and has great suggestions to help keep our rates as low as possible. We've been working with Tim for over 20 years."
We responded:
"Thank you for the great review Bill & continued support!"
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Tammy Butterfield

February 20, 2025

5  out of  5
rating by Tammy Butterfield
"He is always available. To help out with my insurance questions."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Shawn David

February 15, 2025

5  out of  5
rating by Shawn David
"Tim is a great guy who gets you the best prices. I appreciate his hard work and dedication."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Roch & Lesia Kennebeck

February 13, 2025

5  out of  5
rating by Roch & Lesia Kennebeck
"I have been a customer of Tim’s for 20 years and have experienced excellent service every time I had the pleasure of dealing with Tim. He always answered any questions quickly and efficiently. He provides valuable advice and information. We could use more insurance agents like Tim Chatterton!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Julie Causyn

February 13, 2025

5  out of  5
rating by Julie Causyn
"Tim Chatterton was prompt and very helpful!!!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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J-BT

February 8, 2025

1  out of  5
rating by J-BT
"Called for a quote. Guy on the phone said the computers were down and he would have someone call once they came up. That was a week and a half and no call. Went with a different company."
We responded:
"We’re genuinely sorry to hear that your experience with my State Farm team was not satisfactory. Your feedback is important to us, and we’re committed to addressing any issue. Please contact us at your convenience so we can discuss what went wrong and find a resolution. We’re dedicated to improving our insurance service."
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Toby Thomas

May 30, 2024

5  out of  5
rating by Toby Thomas
"I am not even a customer of his, and I'm already a State Farm Client (personally), but This Agent is top notch! I needed help from him, and while he was dealing with a Personal Family Emergency, he was able to help myself and a mutual client in such a timely fashion. If you need a devoted agent who went waaaaayyy ABOVE and Beyond, this is it! I have not met him in person, but the utmost respect for him and his office. Thank you to Tim and his staff!"
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Bonnie Evans

April 19, 2024

5  out of  5
rating by Bonnie Evans
"Always the best service."
We responded:
"Thank you for taking the time to give us a great review Bonnie!"
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George J. Lloyd

April 18, 2024

5  out of  5
rating by George J. Lloyd
"Tim is great and always comes through with my requests and answers my questions."
We responded:
"Thank you for the review and kind words!"
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Terri Masters

March 13, 2024

5  out of  5
rating by Terri Masters
"Tim is amazing at what he does!! Excellent knowledge and service for his clients. He's is a strong asset to State Farm. I recommend him all the time to family and friends. He takes care of all our insurance needs, questions and everything in-between quickly and efficiently. Thank you Tim for all that you do for us!!"
We responded:
"Thank you for such a great review, Terri!!! I really appreciate it and the trust you and your family has instilled in my team and I. I don't take it lightly!"
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steven Burroughs

November 2, 2023

5  out of  5
rating by steven Burroughs
"Tim is great. When ever I have a problem he responds quickly to resolve it."
We responded:
"Thank you for the 5 stars Steven!! I really appreciate it."
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Vincy Marie Murgillo

November 1, 2023

5  out of  5
rating by Vincy Marie Murgillo
"Tim has been our family's insurance advisor for over 15 years! He is so quick to respond to any problems or questions we have regarding our home and auto insurance, especially when we've found ourselves needing help!"
We responded:
"Thank you for the kind words Vincy! I love helping you and the rest of the family with all of your insurance needs. "
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Steve Vandekken

July 11, 2023

5  out of  5
rating by Steve Vandekken
"10 stars!!! Tim has helped me and guided me with home owners, life insurance, car insurance etc for over 20 years!!! This June we lost an older vehicle that meant a lot to me and my family, it was my mothers that she gave us when she passed away with cancer. Tim and State Farm claims made it so smooth and I had to do next to nothing!!! Also in July of 2018 my house got crushed with flooding and sewage problems and yet again tim and the State Farm family not only got it fixed really quick but they made sure my wife and 4 kids all had a hotel to stay in that we chose and it went so smoothly it felt like a mini vacation instead of house issues.. thank you so much tim!!!! I recommend Tim Chatterton State Farm to everyone!!! With Love the vandekken family"
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Candy Hutchison

March 1, 2023

5  out of  5
rating by Candy Hutchison
"Absolutely a pleasure to talk with Tim. Tim has a wonderful personality and a easy way to explain getting insurance. No pressure from him at all."
We responded:
"Thank you for coming to us Candy I truly can't thank you enough for the review!"
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Cassidy A

February 9, 2023

5  out of  5
rating by Cassidy A
"Tim is fantastic! Quick, knowledgeable and has great communication. Gets documents back to us immediately!!"
We responded:
"Cassidy thank you for believing in us! We truly appreciate it! "
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Ryan C

January 31, 2023

5  out of  5
rating by Ryan C
"I’ve had a few different agents for the past 10 years between home and auto and Tim has by far been the most professional and helpful that I’ve had. Always able to answer any question or concern I have and go above and beyond to meet my needs. Couldn’t recommend him enough."
We responded:
"Thanks for the kind words, Ryan!! I hope to help you & your growing family for the next 10 years plus years. "
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Kenneth pike

January 24, 2023

5  out of  5
rating by Kenneth pike
"Called the office to make a Payment for my mom. It was quick and I also got a complimentary call the following day to ensure the payment was received. Great job by Tim and his team."
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Sabrina Scheck

January 11, 2023

5  out of  5
rating by Sabrina Scheck
"I've been with state farm as long as I remember. Tim from Brockport is the best! Very personalized service never had an issue filing a claim and a super accessible app for convenience! Thanks Tim!"
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Shera Ghotra

December 21, 2022

5  out of  5
rating by Shera Ghotra
"Tim Is nice guy get me my car insurance within 5 minutes nice speak to him"
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Casey Reichhart

December 10, 2022

5  out of  5
rating by Casey Reichhart
"There's a reason when I needed my first home and auto insurance my mom told me to look no further than Tim! Not only is he knowledgeable and helpful, he's funny and kind. You can tell Tim really cares about you as a person. 10/10 would recommend!"
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denise ianello

October 28, 2022

5  out of  5
rating by denise ianello
"tim is the best agent. he's always willing to help no matter the time. he's fast and extremely reliable! i always recommend tim!"
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Gloria Gilman

October 19, 2022

5  out of  5
rating by Gloria Gilman
"Very professional will go the extra mile for his customers and treats you like family !😊"
We responded:
"Thank you Gloria, that's the best kind of review! My mom always told me to treat others as you want to be treated."